Support and Solutions

Tel: 866.522.7747

Online Help: Web Help Form

Email: solutions@kaplan.edu
24 hours a day, 7 days a week (closed on University holidays)

Helps you with:

  • Technical Support
    • Login and course access issues
    • Student email accounts
    • Computer settings
    • Required settings
    • Online classroom tools
  • Additional Support
    • Locating your textbooks
    • Changing your class time
    • Scheduling Academic Advisor appointments

Education Advising

Phone: 866.522.7747 (Toll Free)

Email: educationadvising@kaplan.edu

Hours of Operation:

Mon–Thu: 9:00 am - 10:00 pm ET
Fri: 9:00 am - 7:00 pm ET
Sat: 9:00 am - 6:00 pm ET

Helps you with:

  • Getting to know your online learning environment
  • Selecting courses toward your degree
  • Registering for your courses
  • Understanding academic guidelines, policies, and your academic progress
  • Communicating with other departments

Financial Aid Office

24/7 Self-Service Support
Tel: 866.458.2008 (Toll Free)

Fax: 866.251.8727 (Toll Free)
Email: FAStudentSupport@kaplan.edu

Hours of Operation:

Mon–Thu 9:00 am to 9:00 pm ET
Fri 9:00 am to 6:00 pm ET

Helps you with:

  • Your FAFSA
  • Your estimated award letter
  • Your outstanding financial aid documents
  • The Master Promissory Note
  • Verification documents
  • Alternative funding questions
  • Educational expenses

Student Accounts

Tel: 866.522.7747 (Toll Free)
Email: StudentAccounts1@kaplan.edu

Hours of Operation:

Mon–Fri 8:00 am to 7:00 pm ET

Helps you with:

  • Accessing your account balance at Kaplan University
  • Making payments online or over the phone
  • Explaining tuition assistance options through the military or your employer

Online Registrar’s Office

Tel: 866.522.7747 (Toll Free)
Ext: 9-204-6333

Fax: 800.588.4127 (Toll Free)
Email: RegistrarSupport@kaplan.edu

Hours of Operation:

Mon–Fri 9:00 am to 6:00 pm ET

Helps you with:

  • Your academic records
  • Final degree program audits
  • Enrollment verification
  • Transcripts
  • Deferments
  • Diplomas and the Application for Graduation

Online Program Admissions

Tel: 866.527.5268  (Toll Free)
Tel: 954.515.4015 (International)
Fax: 888.887.6494 (Toll Free)
Email: infoku@kaplan.edu
International email: international@kaplan.edu

Helps you with:

  • Preenrollment information

Affiliates

Email: infoku@kaplan.edu

Office of Student Relations

Tel: 954.515.3606