Help/FAQs

Access our online frequently asked questions about many common issues such as grades, course credit, class attendance, technology requirements, and graduation. In this section, you will also find contact information for each of our departments.

FAQs

Academic Issues - Questions about grades? Need tutoring? Want to know how to drop or add a class? Get your answers here.

Graduation - Find answers to all your questions about the graduation ceremonies.

Online Classes - Find out about textbooks, registering for classes, our online library, and more.

Technology Issues - Get troubleshooting tips for discussion boards, seminars, and more. Also, find out about our technology requirements and how to access free downloads.

Transcripts & Credit Transfers - Get answers to questions about transcripts and course credit.

Tuition & Financial Aid - Find answers to questions about tuition payments, financial aid applications, and scholarships.

Experiential Learning Portfolio - Understand how you can create a portfolio that can be evaluated to receive credit.

Contact Us

Contact Kaplan University - Find contact information and hours of operation for Kaplan University departments.

Web Help Form - Contact a Technical Support Representative for technical problems, questions, or to report a problem with the website.

Disability Services - Students with disabilities may request reasonable accommodations through the Center for Disability Services (CDS), a division of the Academic Support Center (ASC).