Online Classes FAQs


My Classes

1. When do classes start? Is there a calendar?

The Academic Calendar can be found on the KU Campus homepage. The Academic Calendar includes start dates and add/drop deadlines. The Academic Calendar is organized by track. If you do not know what track you are on, contact us toll free at 866.522.7747 and we will assist you. You can also locate your advising teams contact information in the lower right corner of your KU Campus homepage.

2. What happens if I do not confirm my degree plan?

Without confirming your degree plan, you will be unable to register for classes online.

3. What if the days or times I am available for class change?

If the days you are able to attend class change, you can update your preferences by clicking on the Registration Preferences button on your degree plan in KU Campus.

4. What if there are no classes on the days I am available?

If there are no exact matches for the times you have stated you are available, the closest match will be displayed.

5. How much time do I have to spend in class and studying?

Study schedules and course schedules vary, but it is a good idea to allow a minimum of 10 to 12 hours per week for each course that you are taking. Online students tend to log on daily and spend a minimum of 2 to 6 hours online per week participating in Web field trips, seminars, research, readings, and discussion board postings. In addition to studying online, most students study offline another 3 to 6 hours per week. Students can also attend optional office hours with their professors. Keep in mind that those courses worth more quarter credit hours generally require more study time.

6. How many classes should I take my first term?

Please contact us toll free at 866.522.7747 if you wish to take more than two courses and ask about the Kaplan University Accelerated Scholars Award. You can also locate your advising teams contact information in the lower right corner of your KU Campus homepage.

7. How do the classes work?

To log in to a course, on the KU Campus homepage page click on the course listed under My Classes. If the course page does not open, double check that any pop-up blockers are turned off or hold down the Ctrl key on your keyboard while clicking on the course. Within the classroom there are links to the unit lessons, class readings, discussion boards, and Web field trips. Click on the unit you are currently in and complete the assignments for the week.

8. What if I need to contact my professor?

There are several ways you can get in contact with your professor. One way is to email your professor. To do this, click on the Email tab within the classroom and select your professor. A second way is to chat with your professor during his or her online office hours using AOL Instant Messenger. Check your syllabus to see when your professor will hold online office hours and to learn what your professor's screen name is.

9. What if I have a question about the class content?

If your question relates to class subject matter, there are a number of ways you can get your question answered. One way is to email your professor. To do this, click on the Email tab within the classroom and select your professor. A second way is to chat with your professor during their online office hours using AOL Instant Messenger. Check your syllabus to see when your professor will hold online office hours and to learn what your professor's screen name is. Lastly, you can post your question on the discussion board for the class, where your professor or other students can respond to it. Remember that the discussion board is a public forum and everyone in the class can view the content of your postings.

10. How do I submit a project?

To submit a project, follow these steps:

  • Step 1: Complete and save your project using a name without any special characters (*, %, etc.) as a Microsoft Word (or Excel, Access, etc.) document on a formatted disc or on your hard drive (check your syllabus to see if your professor has a preferred naming convention for your projects).
  • Step 2: Within the classroom, go to the Dropbox tab.
  • Step 3: Once in the Dropbox tab, click on Submit an Assignment.
  • Step 4: Select the assignment you are submitting your file for in the dropdown list under Submit to Basket.
  • Step 5: Select Add Attachments and click on the Browse button to locate your saved assignment. Once you have located your saved assignment, double click on the assignment and it will populate in the box before the Browse button.
  • Step 6: Click on Attach File (you can attach multiple documents if required).
  • Step 7: Once you have added all your documents, click OK and you will receive a message that your project has successfully been submitted.


1. When should I expect my books?

If you have registered for classes, you should receive your books no later than 2 business days before classes start.

2. What should I do if class has started and I do not have my books yet?

Contact the Student Support Desk at 866.522.7747 (Toll Free), option 3. They will help you track your book order.

3. If I drop a class and already have the book for it, can I return the book?

Yes. You can return the textbook to our book distributor. If you choose not to return it, the book will be charged to your account. Kaplan University does not pay the shipping cost for book returns if you voluntarily drop a class. It is your responsibility to pay the shipping cost. Return textbooks to: Kaplan University Returns, Attn: Order #, 2711 West Ash Street, Columbia, MO 65203-4613.

4. How do I purchase textbooks for the courses in the graduate-level programs?

To order your course textbooks, please follow the steps below:

  • Step 1: Log in to KU Campus.
  • Step 2: Click on the Community Center tab.
  • Step 3: Click on the Student Store link.
  • Step 4: Click on Books.
  • Step 5: Select your course from the dropdown menu.
  • Step 6: Click on Search.
  • Step 7: Click on Buy Now.



1. What is the attendance policy?

Online students register attendance for any course activity by logging into the course site. Kaplan University online courses have both synchronous and asynchronous requirements. Synchronous (or real-time) learning experiences called seminars happen at the same time for all students in a section. Asynchronous learning experiences happen throughout the course and do not require student participation at a scheduled time.

The specific requirements for attendance are the following:

  1. Any first-term student or any student seeking reentry who does not register attendance within the first 7 days of the term will be withdrawn from their classes and their enrollment will be cancelled.
  2. Students who have not participated in class by failing to log in for 21 consecutive calendar days (excluding scheduled breaks) will be administratively withdrawn from their program. Students who fail to log into any class within the first 21 days of the term will be dropped from the class or classes. Nonattendance may affect financial aid eligibility.
  3. Students withdrawn due to nonattendance must apply for readmission by following the reinstatement procedures and will be permitted to return no sooner than the beginning of the next grading period. See Reinstatement and Extended Enrollment for more information.
  4. Students may appeal to their school’s Dean if they feel an error has been made in their attendance calculation.
  5. Courses are presented in weekly units. The weekly attendance period begins Wednesday at 12:00 am ET and ends on Tuesday at 11:59 pm ET.

Some schools may have additional or different requirements. For more information, view the full Attendance Policy.

2. What if I cannot attend a seminar?

If you are unable to attend a seminar, you may need to complete an alternative assignment. Alternative assignments will be explained by your professor at the beginning of the course, referenced in the syllabus, and typically available on your class discussion board. An example of an alternative assignment would be a 200-word essay about the seminar topic. It is important that if you are unable to attend a seminar you make sure that you clearly understand the alternative assignment so you do not lose any points. Please note: if you will be absent and unable to post for an entire week or more, you MUST communicate with your professor.

3. What if I cannot attend ANY seminars?

The majority of courses at Kaplan University have a required seminar. It is important for you to make prior arrangements if you need to take a course with a required seminar that you will not be able to attend. For example, if you have a military obligation that prevents you from attending, please notify your Academic Advisor and professor and obtain information about alternative assignments. The professor is in charge of setting all grading criteria and assignments. Please note that some courses do not have required synchronous components and, if possible, you should take these courses.

4. What if I will be absent for 1 or 2 weeks?

If you miss more than 7 days of class, you are at risk of violating the attendance policy. You must notify both your Academic Advisor and your professors if you will not be able to log in for 7 or more days. A student failing to attend classes for 21 consecutive calendar days (excluding scheduled breaks) will be administratively withdrawn from the program.

Online Library

1. Do I have access to a library?

Yes, you have free access to the Kaplan Higher Education Online Library—the result of a partnership between Kaplan University and the University of Alabama in Huntsville (UAH) Salmon Library. You can access the Library directly from your KU Campus homepage.

2. How do I get into the Kaplan Higher Education Online?

Click on the Library link in the upper right corner of KU Campus to access the Library's homepage. Once you have entered the Library, you will find detailed instructions about how to search for and find course reserves, books, articles, and dissertations.

3. What does the Kaplan Higher Education Online Library contain?

The Kaplan Higher Education Online Library provides you with a complete range of library services. In the Library, you can search the catalog and online databases for e-books and print books, journals, and other documents.

4. How do I access library materials?

Use the Library's online request form to have the materials emailed to you or mailed directly to your doorstep. Students have nearly uninterrupted access to the Library catalog via the website except between the hours of 2:00 am and 3:30 am CT, when the catalog is closed for daily maintenance. For more information about the Kaplan Higher Education Online Library and its resources, please see the Library Orientation located in the lower right corner of the Library homepage.

5. Why am I asked for a “Kaplan ID” after I click on the Traditional Books link in the Kaplan Higher Education Online Library?

This happens if you are a new student trying to access traditional books before the first day of your first term with Kaplan University. Once you have started your courses on the first day of your first term, you can freely access and check out traditional books. You will not be asked for a “Kaplan ID.”

6. Where do I find my password to access the course reserve?

The password is posted within your course. Once you have this password, go to the Library, click on Course Reserves, locate your course from the options, and enter your course password at the prompt.


1. How do I prevent pop-up ads?

We value your privacy and share your frustration about unwanted ads. We do not sell ad space on our website. These pop-up ads are the result of spyware used by many online advertising networks. You can remove the spyware that causes those ads to appear with free downloads available at the following sites:

Please follow the instructions carefully. Note that you are downloading this software at your own risk. Kaplan University does not endorse, support, or provide service for any third-party detection and eradication program that you may use. We have informed you of this option to help make your online educational experience the best possible.

2. Do pop-up blockers interfere with the online classroom?

To take full advantage of the functionality offered by KU•ACE, you will need to disable any pop-up blocking software that you currently have running on your computer or the online classroom will not function properly. To avoid such technical issues, you have two options:

  1. You can disable your pop-up blocker during your online class (if you choose to do so, remember to reenable the software when you leave the classroom)


  2. You can run your pop-up blocker and configure it to allow pop-up windows to open while you are logged into KU•ACE (This is the recommended path to follow)

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