Online Classes FAQs
1. When do classes start? Is there a calendar?
Click on the “University Catalog” on the navigation menu bar on your KU Campus homepage. Contact your Education Advisor toll free at 866.522.7747 if you need assistance
2. What happens if I do not confirm my degree plan?
Without confirming your degree plan, you will be unable to register for classes online.
3. What if the days or times I am available for class change?
If the days you are able to attend class change, you can update your preferences by clicking on the Registration Preferences button on your degree plan in KU Campus.
4. What if there are no classes on the days I am available?
If there are no exact matches for the times you have stated you are available, the closest match will be displayed.
5.How much time do I need to devote to my studies each term?
We estimate that students should devote the following number of hours toward their studies each term in each course as follows:
- 3-Credit Course A/B/C Track: 9 hours/week
- 3-Credit Course D Track: 15 hours/week
- 4-Credit Course A/B/C Track: 12 hours/week
- 4-Credit Course D Track: 20 hours/week
- 5-Credit Course A/B/C Track: 15 hours/week
- 5-Credit Course D Track: 20 hours/week
- 6-Credit Course A/B/C Track: 18 hours/week
- 6-Credit Course D Track: 30 hours/week
6. How many classes should I take my first term?
Please contact us toll free at 866.522.7747 if you wish to take more than two courses and ask about the Kaplan University Accelerated Scholars Award. You can also locate your advising teams contact information in the lower right corner of your KU Campus homepage.
7. How do I access my online courses?
To enter an online course you’re registered for, log on to KU Campus (kucampus.kaplan.edu). Once on the KU Campus homepage page, click on the course listed under “Current.” Within the online classroom there are links to the announcements, unit lessons, class readings, discussion boards, and web field trips. Click on the unit you are currently in and complete the assignments for the week.
8. How do I contact my professor?
There are several ways you can get in contact with your professor. One way is to email your professor. To do this, click on the “Email” tab within the classroom and select your professor. A second way is to chat with your professor during his or her online office hours. Check your syllabus to see when your professor will hold online office hours and to learn what your professor's email address for chat.
9. What if I have a question about the class content?
If your question relates to course subject matter, there are a number of ways you can get your question answered. One way is to email your professor. To do this, click on the “Email” tab within the classroom and select your professor.
A second way is to chat online with your professor during their online office hours. Check your syllabus to see when your professor will hold online office hours and to learn what your professor's screen name is.
Lastly, you can post your question in Virtual Office for the class, where your professor or other students can respond to it. Remember that the discussion board is a public forum and everyone in the class can view the content of your postings.
10. How do I submit a project?
To submit a project, follow these steps:
- Step 1: Complete and save your assignment to your computer hard drive or other media using the naming convention detailed in the unit assignment rubric. Do not use any special characters (*, %, etc.) as a Microsoft Word (or Excel, Access, etc.) document.
- Step 2: Within the classroom, go to the Dropbox tab.
- Step 3: Once in the Dropbox tab, click on “Submit Assignment” link
- Step 4: Select the unit assignment you are submitting your file for in the dropdown list under Basket.
- Step 5: Add a note (optional).
- Step 6: Select “Add/Remove” beside Attachments and click on the “Choose File” button to locate your saved assignment on your computer. Once you have located your saved assignment, double click on the assignment or select “Open” and it will populate in the box before the Browse button.
- Step 7: Click on “Attach File” (you can attach multiple documents if required).
- Step 8: Once you have added all your documents, click “OK” and you will receive a message that your project has successfully been submitted.
- Step 9: To verify your document has been uploaded, go to the Outbox Basket and locate the submitted assignment. There should be a "paper" icon under the paperclip.
1. If I’m an undergraduate student, when should I expect my books?
If you have registered for courses, you should confirm with Education Advising what type of textbook(s) you will use for the term. Most classes have eBook(s). If your course uses a hardcopy textbook, you should receive your books no later than 2 business days before classes start.
2. If I’m an undergraduate student, what should I do if class has started and I do not have my books yet?
Contact Education Advising toll free at 866.522.7747 and select option 3. They will help you track your book order.
3. If I’m an undergraduate student and I drop a class and already have the book for it, can I return the book?
Yes. You can return the textbook to our book distributor. If you choose not to return it, the book will be charged to your account. Kaplan University does not pay the shipping cost for book returns if you voluntarily drop a class. It is your responsibility to pay the shipping cost. Return textbooks to: Kaplan University Returns, Attn: Order #, 2711 West Ash Street, Columbia, MO 65203-4613.
4. If I’m a graduate student, how do I review or purchase textbooks for my courses?
To order your course textbooks, please follow the steps below:
- Step 1: Log in to KU Campus.
- Step 2: Click on the “Community Center” tab.
- Step 3: Click on the “Student Store” link.
- Step 4: Click on “MBS Direct” under Books.
- Step 5: Click “Order Your Books”
- Step 6: Choose a method of payment. (Credit information is not requested until end of transaction.)
- Step 7: Choose your course term.
- Step 8: Choose your program of study.
- Step 9: Select your course ID from the list.
- Step 10: Review the course material options and add to cart.
- Step 11: Proceed to checkout.
5. Do I have an option to choose what type of book I use for my courses?
Kaplan University uses several different types of textbooks such as eBooks, online resources, and hardcopy books. Each course has a designated format for that particular course and customization is not possible.
1. What is the attendance policy?
Kaplan University online courses have both synchronous and asynchronous requirements. Synchronous (or real-time) learning experiences (seminars) happen at the same time for all students in a section of a course. Asynchronous learning experiences happen in the online classroom and do not require student participation at a scheduled time.
2. What if I cannot attend a seminar?
If you are unable to attend a seminar, you may need to complete an alternative assignment. Alternative assignments will be explained by your professor at the beginning of the course, referenced in the syllabus, and typically available on your class discussion board. An example of an alternative assignment would be a 200-word essay about the seminar topic. It is important that if you are unable to attend a seminar you make sure that you clearly understand the alternative assignment so you do not lose any points. Please note: if you will be absent and unable to post for an entire week or more, you MUST communicate with your professor.
3. What if I cannot attend ANY seminars?
If you are unable to attend a seminar, you may need to complete an alternative assignment. Alternative assignments will be explained by your professor at the beginning of the course, referenced in the syllabus.
An example of an alternative assignment would be a 200-word essay about the seminar topic. It is important that if you are unable to attend a seminar you make sure that you clearly understand the alternative assignment so you do not lose any points. Please note: if you will be absent and unable to post for an entire week or more, you must communicate with your professor.
4. What if I will be absent for 1 or 2 weeks?
If you miss more than 7 days of class, you are at risk of violating the attendance policy. You must notify both your Education Advisor toll free at 866.522.7747 and your professors if you will not be able to attend class 7 or more days. A student failing to attend classes for 21 consecutive calendar days (excluding scheduled breaks) will be administratively withdrawn from the program.
1. Do I have access to a library?
Yes, you have free access to the Kaplan Higher Education Online Library—the result of a partnership between Kaplan University and the University of Alabama in Huntsville (UAH) Salmon Library. You can access the Library directly from your KU Campus homepage.
2. How do I get into the Kaplan Higher Education Online?
Click on the Library link in the upper right corner of KU Campus to access the Library's homepage. Once you have entered the Library, you will find detailed instructions about how to search for and find course reserves, books, articles, and dissertations.
3. What does the Kaplan Higher Education Online Library contain?
The Kaplan Higher Education Online Library provides you with a complete range of library services. In the Library, you can search the catalog and online databases for e-books and print books, journals, and other documents.
4. How do I access library materials?
Use the Library's online request form to have the materials emailed to you or mailed directly to your doorstep. Students have nearly uninterrupted access to the Library catalog via the website except between the hours of 2:00 am and 3:30 am CT, when the catalog is closed for daily maintenance. For more information about the Kaplan Higher Education Online Library and its resources, please see the Library Orientation located in the lower right corner of the Library homepage.
5. Why am I asked for a “Kaplan ID” after I click on the Traditional Books link in the Kaplan Higher Education Online Library?
This happens if you are a new student trying to access traditional books before the first day of your first term with Kaplan University. Once you have started your courses on the first day of your first term, you can freely access and check out traditional books. You will not be asked for a “Kaplan ID.”
6. Where do I find my password to access the course reserve?
The password is posted within your course. Once you have this password, go to the Library, click on Course Reserves, locate your course from the options, and enter your course password at the prompt.
1. How do I prevent pop-up ads?
We value your privacy and share your frustration about unwanted ads. We do not sell ad space on our website. These pop-up ads are the result of spyware used by many online advertising networks. You can remove the spyware that causes those ads to appear with free downloads available at the following sites:
- Ad-Aware at ww.lavasoftusa.com
- BPS Spyware/Adware Remover at www.bulletproofsoft.com/spyware-remover.html
- OptOut at www.grc.com/optout.htm
Please follow the instructions carefully. Note that you are downloading this software at your own risk. Kaplan University does not endorse, support, or provide service for any third-party detection and eradication program that you may use. We have informed you of this option to help make your online educational experience the best possible.
2. Do pop-up blockers interfere with the online classroom?
To take full advantage of the functionality offered by KU•ACE, you will need to disable any pop-up blocking software that you currently have running on your computer or the online classroom will not function properly. To avoid such technical issues, you have two options:
- You can disable your pop-up blocker during your online class (if you choose to do so, remember to reenable the software when you leave the classroom)
- You can run your pop-up blocker and configure it to allow pop-up windows to open while you are logged into KU•ACE (This is the recommended path to follow)